Keeping your passengers in the know
With Passenger Connect you're with your customers all the way, making journeys smoother, easier and a lot less stressful.
Personalised journey information
With Passenger Connect, your customers will receive personalised journey information on the channel of their choice. From within your own apps to WhatsApp, WeChat, Alexa and Messenger – you are able to make meaningful, two-way relationships with your customers. Update passengers when there’s disruption and provide alternative routes to keep them moving.
Door-to-door, multi-modal support
With access to real-time information from trains and trams, buses and tubes, ferries and airports, we can provide door-to-door support for your passengers. From the first mile to the last, we’ve got every stage of their journey covered.
Easy customer feedback
Streamline the customer feedback process; allowing passengers to report an issue to the right person, on the right channel. Talk to your customers with real understanding – from mystery shopper programmes to feedback on a specific service or incident. With Passenger Connect, you only talk to the people you need to and nobody else.
There’s more to keeping people moving than just real-time bus, flight, road and rail updates. Big events, weather warnings, air quality issues, accessible services, stressful environments, crowding, toilet availability, catering and local information are all part of a better journey. Understand what’s important to your customers and help them travel the way they want to.
Quickly and easily onboard your passengers through links, poster QR codes and travel campaigns, so they can instantly start receiving real-time, personalised journey updates. Scan the code to see how it works with our client National Rail.
Loyalty and incentive schemes
Delays don’t need to be disastrous. Take the opportunity to build customer loyalty by offering passengers a free upgrade or a cup of coffee. Imagine a message from you that says: 'We're sorry your plane won't be able to leave until tomorrow. Here's a half price voucher for the Airport Inn'.
Ticket and seat reservations
Integrate your retail and booking systems to make each journey seamless. Live seat reservations, ticket sales, catering and accommodation – all in one place.