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Meet Crispin Humm, our new Chief Business Development Officer

Crispin Humm is the latest member to join the Passenger Connect product team. As a specialist in customer strategy and experience, Humm joined Zipabout back in November 2019.

In his new role, Humm will drive the expansion of Passenger Connect across all modes of transport, helping operators to transform the customer experience and unlock priceless insights into how passengers actually use their networks.

Formerly Head of Customer strategy at Rail Delivery Group (RDG), Crispin has extensive experience of working with a variety transport operators. During his time at RDG, he was responsible for creating a single, industry-level, customer strategy, focusing on improving customer information, fares, retail and technology.

Prior to his role at RDG Humm spent 19 years as an Army Officer, culminating in a six-month tour of Afghanistan where he commanded a company of 80 paratroopers in Helmand province. For this, Humm was awarded the MBE for leadership and operational success in 2011. He then went on to work as a senior customer experience manager at Barclays before becoming Chief of Staff to the COO at Barclays Wealth UK.

As well as driving the use of Passenger Connect across all modes of transport, Humm will be instrumental in supporting our European growth.

Crispin said: “Passenger Connect has the potential to transform the transport industry and promote a far healthier relationship with passengers, making it possible to communicate more personalised, timely and relevant travel information. I am excited to see how Passenger Connect will improve the overall transport experience across the UK and European markets, in turn building long-term customer loyalty for all transport operators.”