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Eight new ways to keep rail passengers in the know

At Passenger Connect, we’re always looking for ways to improve the passenger experience, taking the pressure off staff at tricky times and making customers feel cared for. Check out our latest rail updates below:

Station information

Passengers will be able to see a full list of station facilities, such as opening/closing hours, ticket offices, accessibility information, parking, toilets and staffing. Perfect for those requiring assistance or for those traveling to a new location.

Weather forecast

Sometimes it’s the little things that can make a journey, like knowing in advance whether to pack an umbrella. That’s why your passengers will be able to see a weather icon indicating the forecast for their destination.

Intelligent customer service

Developed in partnership with the DfT, this new feature lets passengers report a station or service issue to the correct contact via Twitter. This service will help to alleviate pressure on staff and streamline the customer feedback process.

Rail-replacement bus update

With our new display icon, passengers will be able to quickly and clearly see when a journey leg is replaced by a rail-replacement bus service, ensuring there are no nasty surprises on route!

Customise your comms

We can now customise web views and messages to match your organisation’s brand colours and tone of voice. For more information contact us and we’ll make the changes for you.

Even faster travel updates

We’ve improved the speed and performance of our journey plans – ensuring a seamless user experience for your passengers.

Now you're talking

Speak your customer’s language by adding our new international language function. Get in touch with a member of the team to learn more.

All aboard!

Quickly and easily onboard your passengers through QR codes and your social media channels. Speak to us about QR codes for your campaigns, stations and bus stops so you can reach passengers when they need you most!