For passengers For business Use cases News Pricing

One in four passengers unable to find rail services to match their travel needs'

Passenger data indicates new reduced rail timetable does not meet current demand

The Coronavirus crisis has impacted every aspect of our lives, from changing the way we shop to the way we work. Organisations from across the board are also finding new ways to adapt, from cafes and restaurants now offering deliveries, to millions of people using video conference calls to host meetings from home.

The public transport sector has also made some essential changes, most noticeably running reduced timetables in order to avoid ‘ghost’ services and cope with staff shortages. However, insights from our platform have revealed a 25% increase in the number of rail passengers, including key workers, unable to find services to match their travel needs’.

Despite overall passenger numbers decreasing by a further 38% following the government ‘lock down’, this means one in four passengers still reliant on rail services to travel to work are being adversely affected by the number of reduced services and last-minute cancelations.

The data comes from our patent pending passenger communication and analytics platform, which is used by companies such as National Rail Enquiries, LNER and ScotRail to provide millions of UK passengers with live journey assistance and personalised travel updates.

The regions most affected include Dumfries and Galloway, Leicestershire and Swindon, where passengers have experienced an average 30% increase in train cancelations / reduction in services when comparing the beginning of March to week commencing 23rd March.

Our findings are based on travel intent data generated by the interactions of more than 150k passengers still using our Passenger Connect platform during the crisis for real-time journey updates.

We understand the reduction in rail services due to Coronavirus has helped protect staff and the industry, as well as preventing the number of unnecessary journeys made by the public. However, there are still many people reliant on the public transport network to get to work. By introducing a flexible timetable based on passenger behaviour and real-time demand, operators will be able to continue running reduced services at the same time as serving those key workers who need it most.

These are challenging times for the transport industry, with many operators working round the clock to ensure rail services continue to run. Whilst our platform is able to provide this unique and unprecedented insight into real-time passenger demand, we are working hard to develop new ways to identify and assist key workers through personalised travel updates and end-to-end journey assistance. One thing is for sure, the transport industry, like many others will never be the same again.

More updates coming soon! In the meantime, stay home (if you can) and most importantly stay safe!