For passengers For business Use cases News Pricing

Exclusive data reveals passenger behaviour towards rail is shifting

Passenger Rail Usage statistics released last week by the Office of Rail and Road indicated the number of rail journeys taken in Great Britain decreased by 51.0 million (11.4%) in 2019-20 Q4 when compared with 2018-19 Q4.

However, data from our Passenger Connect platform indicates passenger behaviour towards rail travel is shifting in England and Wales, as lockdown restrictions continue to be eased and people return to work.

Our data shows there has since been a 12% uplift in passenger intent to travel across all major rail stations in England and Wales over the last 20 days. The data is based on relative inbound and outbound station demand collated over the last 20 days (15 May – 03 June) and compared with the previous 20 days (25 April – 14 May).

The data shows significant regional variations, however. In Scotland, major stations saw a fall (-6%) in intent to travel over the last 20 days.

Meanwhile, the number of people planning to travel to and from England and Wales’ capitals (London Waterloo and Cardiff Central stations) increased by nearly 20% over the last 20 days. Manchester Piccadilly saw just a 3% uplift.

  • Cardiff Central: 18%
  • London Waterloo: 17%
  • Birmingham New Street: 14%
  • Bristol Temple Meads: 7%
  • Manchester Piccadilly: 3%
  • Glasgow Central: -8%
  • Edinburgh Rail Station: -4%
  • The data comes from our communication and analytics platform, which is used by transport operators and rail companies such as National Rail Enquiries, to provide millions of UK passengers with live journey assistance and personalised travel updates.

    In response to the Coronavirus crisis, our service now advises passengers how disruption and overcrowding will impact their journey, and provides alternative travel options to help those traveling maintain social distancing.